Some answers to your questions

Would my rent and service charge change?

Your rent and service charge will not change as a result of the merger. The way your rent or service charge is set will not change, and will still be subject to an annual review.

Would my tenancy or lease change as a result of the merger?

Your tenancy or lease agreement, and your rights and responsibilities, will remain the same.

Who would be my new landlord?

Your landlord would be the new organisation. As we’re still in the early stages of our proposals, there’s no new name just yet.

Will my Housing or Homeownership Officer change?

There’s very little geographic overlap between our regions, so it’s unlikely your Housing Officer would change as a result of the merger.

Would my support change?

If you receive personal support from us this would continue as normal. 

Would my on-site support change?

If you receive on-site support from us this would continue as normal. 

I receive support from another organisation, would this change?

If you receive personal support from another agency this would continue as normal. 

If my housing management is carried out by another organisation, would this change?

We have a number of homes that we own and are managed on our behalf by Sovereign, Bournemouth Churches Housing Association, and Fortis, and this would not change as a result of the merger.

I’m a leaseholder so what would happen to my reserve fund?

Your reserve fund would remain dedicated to your property or scheme in accordance with your lease.

As the new organisation would cover a bigger area, does this mean I’d get less of a local service?

We work in flexible way and many of our staff are mobile workers. This means we can work from any location, and still have our office in Weston-super-Mare.

Would the large size of the combined organisation mean we’d struggle to respond to repairs or reports of anti-social behavior?

The increased size of the new organisation would mean we’d have even more resources available to us. We believe that by coming together we’d be more responsive, supportive, and be able to provide improved services to our residents.

Would repairs and estate maintenance services change as a result of the merger?

If the two organisations become one, we’d need to have one standard service offer for the whole organisation. We don’t anticipate any substantial changes, and we’d consult with you again on any services we’d look to make changes to. There’s no immediate plans to change the contractors we work with at the moment.

I’ve been promised a new kitchen, bathroom, or windows. Will I still get these as planned?

There will be no change to our existing planned maintenance proposals for new installations. Future planned programmes will be arranged in the same way as they are at the moment.

Would the new organisation still offer ways for residents to get involved with determining priorities?

Working with residents to understand the demand for services and priorities will be important to the new organisation. There may be some changes to how we’d do this, but we’d consult with you on any proposals.