Planned repairs

We think it’s really important that all of our homes meet the Decent Homes Standard. This means your home must have reasonably modern facilities, be in a good condition and most of all, be safe for you to live in.

To do this, we put together a programme every year for all replacements or repairs needed after we’ve looked at the condition and age of things like:

  • Kitchens and bathrooms
  • Boilers and heating systems
  • Windows, doors and roofs
  • External painting
  • And many more …

All of these have an expected life cycle, which helps us to see when the next replacement or repair is due, so we can plan the work in. Have a look at our Planned repairs life cycle page.

We’ve worked hard to improve 5,000 of your homes since 2008, and spent over £20 million.  We’ve replaced over 2,000 kitchens and over 2,000 heating systems to make your home more efficient.

If you'd like to report or track a repair, please log in to your account.

 

Think your home may be due for a major repair?

Take a look at what work's due in your home by checking out the My Repairs section of your account.

Our contractors

Our contracts for internal replacements and windows & doors replacements is now in year 3 of a 5 year contract, with the possibility of extending this to 10 years. The contractors who are carrying out planned repairs for us are:

  • NKS Contracts Ltd - Internal replacements, for example kitchens and bathrooms
  • Mi-Space - Internal replacements, for example kitchens and bathrooms
  • Anglian Windows - External replacement, for example windows and doors
  • Steve Gregor Plumbing & Heating Ltd - Gas boilers and full gas central heating
  • NKS Contracts Ltd - External repairs, for example roofs and painting
  • CLC Contracts Ltd - External repairs, for example roofs and painting