Report a repair

  • Online
    Please log in to your account to report a repair or to track a repair you've logged
  • Phone
    08458 729729
    (calls cost the same or less than your local rate, and are free from mobiles, if part of your inclusive minutes) 
    01934 526000 
    (calls cost the same or less than your local rate from a BT landline, mobiles and other networks may vary)
    Lines are open 8.30am-5pm, Monday to Friday, and will be picked up by our out of hours service at other times 

What we'll need to know

Before you report a repair, please think about the problem as we'll need to know:

  • What needs repairing
  • What’s wrong with it
  • Where it is in your home.

If you'd like to know more about what you can expect when you contact us, have a look at our Repairs service standards on the left.

If you smell gas or feel drowsy, turn off the gas supply straight away, open a door or window then call the Gas Emergency Service