Contact us

Contact us online

Have something you want to tell us or need our advice? Fill in this form and we'll be in touch.



Send us an email

Call us

Call us on:

  • 08458 729729
    Calls cost the same or less than your local rate, and are free from mobiles (if part of your inclusive minutes) 
  • 01934 526000 
    Calls cost the same or less than your local rate from a BT landline (mobiles and other networks may vary)

We're open 8.30am-5pm Monday to Friday. We close on the last Wednesday of every month, 12.30-4pm, to work on improving the services we provide to you. Please leave a message during this time and we'll get back to you, or call again when we're open. 

Give us a shout on social media

Pop over to Facebook and Twitter to get in touch and see what we're up to.

Visit our office

Visit our office at:

Weston Gateway Business Park
Weston-super-Mare
BS24 7JP

We're on a new development so your sat nav may not pick us up. Here's a map so you can see where we are, and we have a few parking spaces for visitors.

You can also use the Park and Ride car park (shown on the map) which is pay and display, or take the train to Worle Parkway train station too - it's a really short walk from the office.

It's an emergency and our lines are closed

Our out of hours service will be there to take your call. Call Centra on 02070 936437. You’ll get help with your emergency and they'll let us know you called so we can follow this up with you when we get back. You can use TypeTalk on this number too.

Media enquiries

When we're open, please get in touch in the ways listed above. Out of hours, please contact Melissa Barber, Head of Communications, on 07921 386907 (this number is for media enquiries only).

 However you get in touch, our Customer Contact Team are happy to help and are a friendly bunch too! Have a look at our service standards in the Contact us section of the leaflet rack to find out what to expect when you get in touch.  

We look forward to hearing from you!