Report a repair

Before you report a repair please have as much information as possible about the problem so we can think about what needs to be done, and make sure we have everything we need to do the repair. We’ll need to know:

  • What needs repairing
  • What’s wrong with it
  • Where it is in your home.

You can report a repair in a number of ways:

  • Online
    Please log into your account here to report a repair or to review the status of repairs you've already logged
  • Phone
    08458 729729 - calls cost the same or less than your local rate, and are free from mobiles (if part of your inclusive minutes) 
    01934 526000 - calls cost the same or less than your local rate from a BT landline, mobiles and other networks may vary
    Our lines are open 8.30am-5pm, Monday to Friday, and will be picked up by our out of hours service at other times

If you'd like to know more about what you can expect when you contact us, have a look at our Repairs service standards on the left.

If you smell gas or feel drowsy, turn off the gas supply straight away, open a door or window then call the Gas Emergency Service