How to make a payment

The easiest way to pay is by direct debit every month, on a day that suits you. If you’d like to set up a direct debit please give us a call and we'll be happy to help. You’ll need your bank account details to hand.

There are other ways to pay and you’ll need your PayPass card to make a payment. If you don't have a card, or you’ve lost it, please let us know and we'll order you a new one. 

You can pay your rent and service charge: 

  • Online via Allpay
    You'll need your 19 digit Allpay payment card number. If you don't have this number, have a chat with the Income Team
  • By Direct Debit
    Have a chat with the Income Team or your Support Worker if you want to know more
  • By standing order
    Have a chat with the Income Team or your Support Worker if you want to know more
  • Over the phone by debit or credit card
    Give us a call Monday-Friday 8.30am-5pm on our usual number, or call the automated payment service 24 hours a day on 0844 557 8321
  • By text using a debit or credit card
    You'll need to register your Allpay card first here then text 'pay' along with your password and the amount to 81025
  • By mobile phone using the Allpay app
  • At our office by cash, cheque, debit or credit card
  • At a shop with a PayPoint outlet by cash or debit card
  • At a Post Office by cash, cheque, debit or credit card.

To find out more have a look at our How to pay your rent and service charge leaflet on the left.

You can see your current balance and check your rent statement by logging in to your account.