How to pay your rent

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To download a pdf copy of the document below click on the image (opens in a new window):

How to pay your rent and service charge (includes service standards)

Please note the automated payment service number in the leaflet is wrong, the correct number is 0844 557 8321

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For each payment method you need to have your PAYPass card to hand. If you don't have a card, or have lost it, please let us know and we'll order you a new one.

You can pay your rent (including service charge):

Online - click the following link to open Allpay (opens in a new window): Allpay

By direct debit or standing order

Speak to your Housing Officer or Support Worker for more information

Over the phone by debit/credit card

during office hours - call your Housing Officer or speak to a member of the Customer Information Team by calling your local office telephone number

24 hours a day - call the automated payment service T: 0844 557 8321

By text using a debit/credit card

Register your PAYpass card first at www.allpayments.net/textpay, then text 'pay' along with your password and the amount to 81025

At any Knightstone office by cash, cheque, debit or credit card
At a shop with a PayPoint outlet by cash/debit card
At a Post Office by cash, cheque or debit/credit card

For more information, download our 'How to pay your rent and service charge' leaflet on the left.