Wednesday 29 July 2015
Our phone lines will be closed today from 12.30-4pm for dedicated training and service improvement, as recommended by our Resident Inspectors in our Business Improvement Group (BIG).
Our out of hours provider, Centra, will be on hand to deal with any emergencies you may have during our absence, so we can continue to deliver important services to you. You may decide to call us back at an alternative time or you can contact Centra on 02070 936437.
If you want to report a non-urgent repair or make a rent payment, you can do so by clicking the following links (opens in a new window):
Report a non-urgent repair
Make a rent payment
The Customer Contact Team will be happy to respond to your emails or messages after 4pm when we return.
Thank you for your understanding
We're here to help and would love to hear from you. You can get in touch with our Customer Contact Team in lots of ways:
- Online: Fill in our form below
- Phone: call us on one of these numbers:
- 08458 729729 - calls cost the same or less than your local rate, and are free from mobiles (if part of your inclusive minutes)
01934 526000 - calls cost the same or less than your local rate from a BT landline (mobiles and other networks may vary)
- Social media: We're on Facebook and Twitter, so you can pop over there too
- Visit our office
Weston Gateway Business Park, Weston-super-Mare BS24 7JP - click the link above to see where we are. As we're on a new development your sat nav may not pick us up, so please use the map above.
Our phone lines are open 8.30am-5pm Monday to Friday. On the last Wednesday of every month from 12.30-4pm, we close to work on improving the services we provide to you. You can leave us a message during this time, or call back at another time.
What happens if you have an emergency and our lines are closed?
Our out of hours service will be there to take your call. Call Centra on 02070 936437. You’ll get help with your emergency and they'll let us know you called so we can follow this up with you when we get back. You can use TypeTalk on this number too.
If you'd like to know more about what you can expect when you contact us, have a look at our service standards on the left.
What happens if you have a media enquiry?
During our opening hours, you can get in touch using any of the options above. If your media enquiry is out of hours, please contact Melissa Escott, Head of Communications, on 07921 386907. This number is for media enquiries only.