Contact us

We're here to help and would love to hear from you. You can get in touch with our Customer Contact Team in lots of ways. They're here from 8:30am to 5pm, Monday to Friday, and are looking forward to hearing from you.

Contact us online

Have something you want to tell us or need our advice? Fill in this form and we'll be in touch.

Send us an email

You can email us:

Call us

You can phone us on either of these phone numbers:

  • 08458 729729 Calls cost the same or less than your local rate, and are free from mobiles (if part of your inclusive minutes) 
  • 01934 526000 Calls cost the same or less than your local rate from a BT landline (mobiles and other networks may vary)

Our phone lines are open 8.30am-5pm Monday to Friday. On the last Wednesday of every month from 12.30-4pm, we close to work on improving the services we provide to you. You can leave us a message during this time, or call back at another time. 

Give us a shout on social media

We're on Facebook and Twitter, so you can pop over there to see what we're up to and to get in touch

Visit our office

You can vist  our office at:

Weston Gateway Business Park,
BS24 7JP

Click here to see a map. As we're on a new development your sat nav may not pick us up, so please do use the map.

What happens if you have an emergency and our lines are closed?

Our out of hours service will be there to take your call. Call Centra on 02070 936437. You’ll get help with your emergency and they'll let us know you called so we can follow this up with you when we get back. You can use TypeTalk on this number too.

What happens if you have a media enquiry?

During our opening hours, you can get in touch using any of the options above. If your media enquiry is out of hours, please contact Melissa Escott, Head of Communications, on 07921 386907. This number is for media enquiries only.

If you'd like to know more about what you can expect when you contact us, have a look at our service standards on the left.