Contact us

We're here to help and would love to hear from you. You can get in touch with our Customer Contact Team in lots of ways:

  • Phone
    08458 729729 - calls cost the same or less than your local rate, and are free from mobiles (if part of your inclusive minutes) 
    01934 526000 - calls cost the same or less than your local rate from a BT landline (mobiles and other networks may vary)
  • Email
  • Online
    Fill in our form below
  • Visit our office
    Weston Gateway Business Park, Weston-super-Mare BS24 7JP - click the link above to see where we are. As we're on a new development your sat nav may not pick us up, therefore please use the map above.

Our phone lines are open 8.30am-5pm Monday to Friday. On the last Wednesday of every month from 12.30-4pm, we close to work on improving the services we provide to you. You can leave us a message during this time, or call back at another time. 

What happens if you have an emergency and our lines are closed?

Our out of hours service will be there to take your call. Call Centra on 02070 936437. You’ll get help with your emergency and they'll let us know you called so we can follow this up with you when we get back.

If you'd like to know more about what you can expect when you contact us, have a look at our Service standards on the left.

For out of hours media enquiries, please contact Melissa Escott, Head of Communications, on 07921 386907.

Contact us online form

Have something you want to tell us or need our advice? Fill in this form and we'll be in touch.