In 2010 The Tenant Services Authority (TSA) introduced a set of national standards to assess landlords’ performance. These standards form part of their new regulatory framework within which we have to work. The new framework has a strong emphasis to deliver results that matter to residents and the focus is on working with residents and monitor services together.

There are six national standards:

• Tenant Involvement and Empowerment
• Home
• Tenancy
• Neighbourhood and Community
• Value for Money
• Governance and Financial Viability

What is a local offer?

As well as the national standards we have local service offers for three of the six standards:

• Tenant Involvement and Empowerment
• Home
• Neighbourhood and Community

Have a look at our local offers by clicking the links on the left.

These local offers set out how:

• we intend to deliver our services
• we’ll perform against them
• our performance will be monitored and reported back to residents.

In 2010 we held a series of conferences with residents to talk about the services we provide including resident involvement and services to your homes, neighbourhoods and communities. We worked with residents to produce a set of new Knightstone service standards which focus on what’s important to residents. These service standards form the basis of our local offers.