The Arcadia Housing Group (including Knightstone Housing Association) Business Plan for the period 2009-2012 'Giving great service' was launched in July 2009.
Business Plan 2009-12 at a glance
Our purpose is to give customers a great service.
Three strategic objectives:
- Doing what matters most to customers
- Investing in homes and communities
- Making our business stronger for the future.
Nine operational objectives:
- Understanding our customers
- Doing the basics really well
- Making our services accessible
- Investing in neighbourhoods
- Improving existing homes
- Building new homes
- Creating financial capacity
- Investing in our people
- Promoting what we do well.
Four guiding principles:
- Putting customers first
- Getting it right first time
- Working together and valuing each other
- A ‘can do’ approach.